Provide your customer service teams with the capability to follow your service process while tracking every customer's new case submission from capture to satisfaction.
Auto Case Assignment
A new case is created with every new customer submission. As soon as a team member start the process of view the case, this case will be automatically assigned to him or her. Other will no longer view this case unless it's been re-assigned or transferred by the original team member.
Service Case Tracking
Catch every service or support case from all online forms and submission channels. Every new case is automatically assigned a case (ticket) number. Track all cases by specific type or product based on your integrated online forms.
Service Case History
Automatically save every case history for future access and maintenance. View all previous communication and related resolutions so that customers won't have to explain history every time they contact your organization.
Various Service Resolutions
Setup and maintain different service information for different levels of service and support. Service team can send a solution and if it doesn't solve the issue than tap again into the knowledge base to send more related information for faster resolution
Case Status Update by Customers
Allow customers to either close the case by simply responding to an embedded yes/no question or to escalate the case to a higher level.
